PURE CASHMERE HEAVYWEIGHT CREWNECK

For lasting quality, we recommend hand-washing all pieces.

If using a machine, select the hand-wash program to avoid shrinking or damaging our premium materials.

Air dry only — never tumble.

We currently offer free shipping on all orders.

Shipping is tracked with regular updates. Mervens covers all taxes & duties.

We aim to ship all orders within 24-48 hours.

Once your parcel has been handed over to the shipping provider, you will receive an email with tracking details. You can follow the link provided to check your delivery status and estimated arrival. Please note that tracking may take a few hours to activate once it's registered by the carrier.

Visit our shipping policy for more details.

Estimated shipping time

Below are estimated delivery windows once the order has been dispatched.

Australia/NZ: 7-11 business days

US/CA: 9-13 business days

United Kingdom: 9-13 business days

Europe: 9-13 business days

Rest of the world: 10-14 business days

Please note: Specific delivery dates are not provided nor guaranteed.

30-day Returns & Exchanges Policy

If something isn't quite right with your item, you have 30 days to return it. Simply email us at contact@mervens.com for instructions.

Please just ensure the item is in its original condition & packaging.

Due to limited quantities, exchanges are only available if the size you want is in stock.

For more information, please refer to our returns policy.

We accept all major payment methods, including:

• Credit Cards (Visa, Mastercard & American Express)
• Amex
• Paypal
• Shop Pay
• Apple Pay
• Google Pay

Your security is important to us. All payments are processed using SSL-encrypted technology to ensure your personal information is handled with care and discretion.